FAQ

What do I wear to my appointment?

Comfortable clothing that will allow us to access the part of the body that is being treated.

Do I have to go to the particular physical therapy clinic that the prescription is written on?

No. The prescription is good at any outpatient physical therapy clinic. Just make sure the clinic participates with your insurance.

How long will my appointment take?

Approximately one hour

What Insurances do you accept?

Aetna

Align Network

ASR

BCBS Traditional PPO

Blue Care Advantage

Blue Care Complete

Blue Care Network

Blue Choice

Blue Cross Blue Shield

Cofinity

Med Risk

NALC National Association Letter Carriers

PHCS

Physicians Care

PPOM

Preferred Choices

Priority Health

If your health insurance plan is not included here, please feel free to call us (616) 842-0555.

How do I know if my insurance will cover physical therapy?

You will need to call the phone number on the back of your insurance card and ask the representative if physical therapy is a covered benefit. This is also done by our Office Manager and she will give you this information within your first few visits.

Can I bring children to my PT appointment?

Yes. The parent is responsible for the child and can't be disruptive to our other patients in the clinic. Please provide "entertainment" for your child.'

Can I get on a payment plan for my deductible and/or co-pays due?

Yes. We can work out a payment plan that will work with your budget.

What is the Medicare Cap?

This annual cap limits the amount of outpatient physical therapy to approximately 20 visits per year.

Please call or email us with any other questions you may have. We'd be happy to help.